Refund policy

At Brabora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review this policy carefully to understand how returns, refunds, and exchanges are handled.

Order Processing & Delivery Timeline
Order Processing Time: 1–3 business days
Order Cut-Off Time: 4:00 PM (orders placed after this time are processed the next business day)
Shipping Transit Time: 1-2 business days
Shipping Method: Free Standard Shipping
Shipping Cost: Free
Shipping Destination: United States only
Return Eligibility
We accept returns within 30 days of the delivery date.

To be eligible for a return:

To be eligible for a return, items must be unused, unaltered, and in the same condition as received, including original packaging.

Damaged or Defective Items
If your order arrives damaged or defective:

Take clear photos of the damaged item and packaging
Email the photos to our customer support team
Claims must be submitted within 7 days of delivery
Without sufficient proof of damage, we may be unable to issue a refund, replacement, or store credit.

Refund Process
Once your return is received and inspected:

Refunds are processed within 7 business days
Approved refunds are issued to the original payment method
Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement

Exchanges

We only replace items if they are defective or damaged upon arrival. Please contact us promptly if this occurs..

How to Request a Return

To request a return, please contact us through the Contact Us section on our website. Our support team will assist you with the next steps